Privacy Policy
At Pipeline Surge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communication tools.
1. Information We Collect
We may collect the following types of personal data:
Contact Information: Name, email address, phone number, business name, and job title.
Lead Data: Information submitted via forms, booking calendars, or demo requests.
Technical Information: IP address, browser type, device information, and cookies.
Communication Records: SMS, WhatsApp, or email correspondence with our automated AI system or team.
2. How We Use Your Information
We use your information to:
Provide and manage our AI-powered sales automation services
Respond to inquiries and support requests
Book and confirm demo or sales calls
Analyze data to improve our systems and customer experience
Send marketing communications (only with your consent)
3. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
Improve website functionality and performance
Understand visitor behavior and traffic patterns
Retarget users with relevant ads via third-party platforms
You can manage cookie preferences through your browser settings.
4. How We Share Your Information
We do not sell your personal information.
However, we may share it with trusted third-party partners strictly for operational purposes:
CRM and calendar tools for appointment scheduling
Payment processors (if applicable)
Marketing and analytics tools (e.g., Google Analytics, Facebook Pixel)
Legal or regulatory authorities if required by law
5. Data Security
Your data is hosted on Microsoft Azure servers, offering enterprise-grade encryption, firewalls, and secure backup protocols. We maintain strict access control policies and limit data access to authorized personnel only.
6. Your Rights
Depending on your location, you may have the right to:
Access or request a copy of the personal data we hold
Correct, update, or delete your data
Withdraw consent to marketing emails
Request data portability (under GDPR)
To exercise any of these rights, please email us at [email protected]
7. Data Retention
We retain your data only as long as needed for operational, legal, or contractual reasons. If you request deletion, we will honor that request unless weβre required by law to retain it.
8. Third-Party Links
Our website may link to third-party tools, demos, or integrations. We are not responsible for the privacy practices of those external platforms. We encourage you to review their privacy policies before sharing any information.
9. Updates to This Policy
We may update this Privacy Policy occasionally. We will notify you of any material changes via this page or email. Continued use of our website means you agree to the latest version.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
π§ [email protected]
π +1 (416) 831-7106
π pipelinesurge.com